Refund Policy

You see it before you pay

We show you your finished portrait, watermarked and free of charge, before asking for any money. If you do not like it, you simply do not pay — there is nothing to refund and nothing to cancel.

After you have paid

If your portrait does not look like your pet, tell us within 14 days of delivery. We will regenerate it at no charge. If we still cannot get it right, we refund you in full.

Because you approve the portrait before paying and each file is made to order, we do not refund a change of mind once the full-resolution files have been delivered.

Orders we could not fulfil

If we cannot produce a portrait we are happy with — for example because the photograph was too dark or the pet's face was not visible — we cancel the order and refund you in full, automatically.

How to ask

Reply to any email from us, or write to [email protected], quoting your order link. Refunds are returned to the original payment method and typically take 5–10 business days to appear.